APPOINTMENTS & SALON VIBE

*PLEASE DO NOT SCHEDULE AN APPOINTMENT IF YOU HAVE ANY SYMPTOMS OF ILLNESS, RACISM, OR HOMOPHOBIA.

OUR NUMBER ONE PRIORITY IS THE HEALTH OF YOUR HAIR, SO BEFORE YOU BOOK AN APPOINTMENT PLEASE REVIEW THE FOLLOWING:

***CONSULTATIONS ARE REQUIRED***

CONSULTATIONS ARE REQUIRED FOR ANY NEW CLIENTS INQUIRING ABOUT THE FIBROBLAST SKIN TIGHTENING TRETMENTS, WANTING A CHEMICAL SERVICE SUCH AS A COLOR, BLONDING, VIVID FASHION COLOR, COLOR CORRECTION, PERM (CURLY/WAVY OR STRAIGHTENING) AND/OR EXTENSION SERVICES. WE NEED TO ASSESS THE CURRENT HEALTH AND CONDITION OF YOUR HAIR & SCALP TO MAKE SURE YOU QUALIFY FOR THE SERVICE(S) YOU ARE WANTING — AND SO WE CAN BOOK OUT THE PROPER TIME NEEDED TO COMPLETE THE SERVICE(S) REQUESTED.

YOU CAN ALSO BOOK A CONSULTATION FOR ANY OTHER REASON, FOR EXAMPLE: IF YOU JUST DON’T KNOW WHAT YOU WANT, BUT YOU KNOW YOU WANT A CHANGE AND WANT/NEED A PROFESSIONALS OPINION. WE’RE MORE THAN HAPPY TO SIT WITH YOU FOR UP TO 15 MINUTES TO COME UP WITH A GAME PLAN.

TO RESERVE YOUR CONSULTATION OR SERVICE APPOINTMENT, WE REQUIRE A CREDIT CARD OR DEBIT CARD ON FILE FOR OUR LATE, CANCELLATION/RESCHEDULE AND NO-SHOW POLICY.

WE MAY REQUIRE A NON-REFUNDABLE DEPOSIT FOR BIG COLOR PROJECTS OR MAJOR TRANSFORMATIONS THAT TAKE 4 OR MORE HOURS TO COMPLETE. THE DEPOSIT IS NON-REFUNDABLE & WILL GO TOWARDS THE TOTAL OF SERVICES.

CONSULTATIONS ARE FREE AND THE APPOINTMENT LENGTH IS 15 MINUTES LONG. IF YOU ARE MORE THAN 5 MINUTES LATE, CANCEL/RESCHEDULE WITH LESS THAN 48HRS NOTICE OR NO-SHOW TO THE CONSULTATION APPOINTMENT, YOU WILL BE CHARGED A $25 CANCELLATION/NO-SHOW FEE FOR RESERVING THE TIME ON OUR STYLISTS BOOKS. SERIOUS INQUIRIES ONLY PLEASE.

ADJUSTING AN APPOINTMENT-IF YOU NEED TO ADD OR REMOVE ANY SERVICES, PLEASE READ THE FOLLOWING INSTRUCTIONS: TO ADD- THE MORE NOTICE YOU GIVE IN ADVANCE, THE BETTER. YOU MAY ALSO ASK AT YOUR APPOINTMENT — IF THE STYLIST HAS THE AVAILABLE TIME, THEY WILL BE MORE THAN HAPPY TO ACCOMMODATE YOU. IT NEVER HURTS TO ASK.

TO REMOVE- WE NEED AT LEAST A 48HR OR MORE NOTICE TO CHANGE OR REMOVE A SERVICE. CHANGING OR REMOVING A SERVICE WITH LESS THAN 48HR NOTICE WILL RESULT IN A 50% CANCELLATION FEE OF THAT RESERVED SERVICE AND TIME. HOWEVER YOU MAY SWAP SERVICES IF THEY ARE THE SAME AMOUNT OF TIME. FOR EXAMPLE: YOU HAVE A HAIRCUT BOOKED, RESERVING 1.5 HRS BUT YOU DECIDE YOU DONT WANT A HAIRCUT AND INSTEAD WOULD LIKE A HAIR TREATMENT THAT IS ALSO 1.5HRS, THEN THERE WOULD NOT BE A CANCELLATION FEE FOR THIS SWAP.

BOOKING AN APPOINTMENT WITH LESS THAN A 48HR WINDOW MEANS YOU DO NOT HAVE A GRACE PERIOD TO CANCEL WITHOUT A CANCELLATION FEE. BY DOING SO, YOU AGREE TO THE TERMS & CONDITIONS OF OUR CANCELLATION/NO-SHOW PROTECTION POLICY AND WILL BE CHARGED 50-100% OF THE RESERVED SERVICES IF YOU CANCEL OR NO-SHOW YOUR APPOINTMENT.

*PLEASE READ BELOW FOR SPECIFIC DETAILS ON OUR LATE, CANCELLATION AND NO-SHOW POLICY.

LATE, CANCELLATIONS & NO-SHOW POLICIES

LATE - PLEASE CALL OR TEXT THE SALON PHONE NUMBER AT 801-931-1700 IF YOU ARE RUNNING LATE. IF YOU CALL AND WE DO NOT ANSWER, PLEASE LEAVE A CLEAR VOICEMAIL. IF THE VOICEMAIL BOX IS FULL, THEN YOU’LL NEED TO TEXT THE SALON PHONE OR TRY CALLING AGAIN UNTIL YOU GET A HOLD OF A PERSON. IF YOU ARE MORE THAN 5 MINUTES LATE (YES THAT EVEN MEANS 1 MINUTE OVER THE 5) WE MAY NOT HAVE THE TIME NEEDED TO FULFILL THE SERVICE(S) RESERVED. IF THE STYLIST CAN NO LONGER ACCOMMODATE YOU DUE TO YOUR TARDINESS, IT WILL RESULT IN A CANCELLATION FEE OF 50% OF THE RESERVED SERVICES. PLEASE NOTE THAT WE WILL ALWAYS TRY TO WORK WITH YOU TO THE BEST OF OUR ABILITIES.

*PLAN AHEAD AND TRAVEL SAFELY BY CHECKING THE WEATHER AND TRAFFIC REPORTS SO YOU’RE NOT RUSHING OR STRESSING TO GET TO YOUR APPOINTMENT ON TIME. MAX LATE TIME IS 15 MIN AND WILL COUNT AS A NO-SHOW.

CANCELLATIONS - WE UNDERSTAND THAT SOMETIMES SCHEDULE ADJUSTMENTS ARE NECESSARY. THAT IS WHY WE SEND OUT A 72 HR APPOINTMENT REMINDER AS A COURTESY, GIVING YOU PLENTY OF TIME TO MAKE THE CHANGES YOU NEED TO ADJUST OR CANCEL THAT APPOINTMENT.

YOU HAVE 24HRS TO CONTACT US FROM THE MOMENT THE 72HR COURTESY TEXT IS SENT TO AVOID ANY CANCELLATION OR RESCHEDULE FEES. THE COURTESY 72 HR REMINDER TEXT(S) WE SEND OUT IS JUST THAT, A REMINDER AND AGAIN, A COURTESY. WE ARE NOT RESPONSIBLE IF YOU DO NOT RECEIVE THE COURTESY REMINDER TEXT.

REMEMBER- YOU ARE SOLELY RESPONSIBLE FOR REMEMBERING, RESCHEDULING AND CANCELLING YOUR APPOINTMENT(S). READ BELOW ON HOW TO CANCEL, CHANGE OR RESCHEDULE YOUR APPOINTMENT. WE NO LONGER WAIVE CANCELLATION FEES DUE TO ILLNESS/COVID-19 AS OF 01/01/2021. PLEASE UNDERSTAND THE RISK OF ILLNESS IN THESE CURRENT TIMES AND THE COMMITMENT WHEN SCHEDULING AN APPOINTMENT.

*THE ONLY WAYS TO CANCEL, CHANGE OR RESCHEDULE YOUR APPOINTMENT WITHOUT A CANCELLATION FEE: PLEASE NOTIFY THE SALON MORE THAN 48 HOURS OF THE APPOINTMENT TIME BY CALLING THE SALON. IF WE DO NOT ANSWER, PLEASE LEAVE A VOICEMAIL. IF THE VOICEMAIL BOX IS FULL, SEND A TEXT MESSAGE TO THE SALON PHONE NUMBER: 801-931-1700. LASTLY, YOU CAN REPLY TO YOUR COURTESY REMINDER TEXT. BY DOING ANY OF THESE OPTIONS, IT WILL TIMESTAMP THE DATE AND TIME YOU’VE REACHED OUT TO US TO REQUEST A CHANGE OR CANCELLATION. EVEN IF WE DON’T GET BACK TO YOU IMMEDIATELY- YOU WILL BE COVERED AS LONG AS YOU CALL & LEAVE A VOICEMAIL, TEXT THE SALON PHONE OR REPLY TO YOUR COURTESY REMINDER TEXT.

BOOKING A NEW APPOINTMENT WHEN ONE ALREADY EXISTS DOES NOT CANCEL A PREVIOUSLY BOOKED APPOINTMENT. YOU STILL NEED TO CONTACT US TO CANCEL THE PREVIOUSLY BOOKED APPOINTMENT OR YOU WILL BE CHARGED FOR THE RESERVED TIME & SERVICES THAT YOU MISSED OR FAILED TO CANCEL. ***AGAIN, THESE ARE THE ONLY WAYS TO CANCEL, RESCHEDULE OR CHANGE YOUR APPOINTMENT*** ANY CANCELLATIONS OR CHANGES MADE LESS THAN 48HRS OF THE APPOINTMENT TIME WILL RESULT IN A CHARGE EQUAL TO 50% OF THE RESERVED SERVICES.

NO-SHOW - IF YOU ARE MORE THAN 5 MINUTES LATE WITH NO COMMUNICATION TO YOUR STYLIST OR THE SALON (THERE MUST BE 2-WAY COMMUNICATION STARTING WITH YOU AND ENDING IN A RESPONSE FROM THE SALON OR YOUR STYLIST), YOU WILL BE MARKED AS A NO-SHOW AND IT WILL RESULT IN A CHARGE EQUAL TO 100% OF THE RESERVED SERVICES.

***IF YOUR CARD DECLINES AND YOU HAVE A BALANCE FROM A PREVIOUS CANCELLATION OR NO-SHOW, THAT BALANCE MUST BE CLEARED AND AN UPDATED CARD MUST BE PLACED ON FILE BEFORE WE ARE ABLE TO MOVE FORWARD AND RESERVE ANY FUTURE APPOINTMENTS. THREE OR MORE CANCELLATIONS WITH LESS THAN A 48 HR NOTICE WILL RESULT IN REQUIRING A DEPOSIT OR FOR THE SERVICE TO BE PAID FOR IN ADVANCE.***

***PLEASE MAKE SURE WE HAVE THE CORRECT MOBILE NUMBER & INFORMATION UNDER YOUR PROFILE. IT IS YOUR RESPONSIBILITY TO MAKE SURE ALL OF YOUR INFORMATION IS CURRENT AND UP-TO-DATE.***

CHILD SAFETY

WE LOVE CHILDREN BUT WE CANNOT ENSURE THEIR SAFETY IN THE SALON. FOR LIABILITY & SAFETY REASONS, NO CHILDREN UNDER 12 MAY ACCOMPANY YOU DURING YOUR APPOINTMENT UNLESS THEY HAVE AN APPOINTMENT THEMSELVES. WE WANT YOU TO FULLY ENJOY YOUR EXPERIENCE AND ALSO DON’T WANT TO COMPROMISE THE EXPERIENCE & RELAXATION OF OUR OTHER GUESTS.

*MUSIC WITH EXPLICIT LYRICS MAY ALSO POP ON DURING YOURS OR YOUR CHILDS SERVICE.

THANK YOU! WE APPRECIATE YOUR UNDERSTANDING, LOYALTY AND COMMITMENT TO HOF.