APPOINTMENTS & SALON VIBE

*PLEASE DO NOT SCHEDULE AN APPOINTMENT IF YOU HAVE ANY SYMPTOMS OF ILLNESS LIKE THE FLU, COVID, RACISM OR HOMOPHOBIA. WE ARE HUMANS WHO LOVE TO CONNECT WITH OTHERS, HAVE A GREAT TIME, JOKE AROUND AND GIVE YOU THE HAIR

OUR NUMBER ONE PRIORITY IS THE HEALTH OF YOUR HAIR, SO BEFORE YOU BOOK AN APPOINTMENT PLEASE REVIEW THE FOLLOWING:

***CONSULTATIONS REQUIRED***

CONSULTATIONS ARE REQUIRED FOR ANY NEW CLIENTS INQUIRING ABOUT THE FIBROBLAST SKIN TIGHTENING TRETMENTS, WANTING A CHEMICAL SERVICE SUCH AS A COLOR, BLONDING, VIVID FASHION COLOR, COLOR CORRECTION, PERM (CURLY/WAVY OR STRAIGHTENING) AND/OR EXTENSION SERVICES. WE NEED TO ASSESS THE CURRENT HEALTH AND CONDITION OF YOUR HAIR & SCALP TO MAKE SURE YOU QUALIFY FOR THE SERVICE(S) YOU ARE WANTING IN ADDITION TO KNOWING HOW MUCH TIME IS NEEDED TO COMPLETE THE SERVICE(S) REQUESTED.

YOU CAN ALSO BOOK A CONSULTATION FOR ANY OTHER REASON, FOR EXAMPLE: IF YOU JUST DON’T KNOW WHAT YOU WANT, BUT YOU KNOW YOU WANT A CHANGE AND WANT/NEED A PROFESSIONALS OPINION. WE’RE MORE THAN HAPPY TO SIT WITH YOU TO COME UP WITH A GAME PLAN.

TO RESERVE YOUR CONSULTATION OR SERVICE APPOINTMENT, WE REQUIRE A CREDIT/DEBIT CARD ON FILE FOR OUR LATE, CANCELLATION/RESCHEDULE AND NO-SHOW POLICY.

WE MAY REQUIRE A NON-REFUNDABLE DEPOSIT FOR BIG COLOR PROJECTS OR MAJOR TRANSFORMATIONS THAT TAKE 4 OR MORE HOURS TO COMPLETE. THE DEPOSIT IS NON-REFUNDABLE & WILL GO TOWARDS THE TOTAL OF SERVICES.

CONSULTATIONS ARE FREE AND THE APPOINTMENT LENGTH IS 15 MINUTES LONG. IF YOU ARE MORE THAN 5 MINUTES LATE, CANCEL/RESCHEDULE WITH LESS THAN 48HRS NOTICE OR NO-SHOW TO THE CONSULTATION APPOINTMENT, YOU WILL BE CHARGED A $25 CANCELLATION/NO-SHOW FEE FOR THE TIME RESERVED ON OUR BOOKS. SERIOUS INQUIRIES ONLY PLEASE.

ADJUSTING AN APPOINTMENT-IF YOU NEED TO ADD OR REMOVE ANY SERVICES, PLEASE READ THE FOLLOWING INSTRUCTIONS: TO ADD- THE MORE NOTICE YOU GIVE IN ADVANCE, THE BETTER. YOU MAY ALSO ASK AT YOUR APPOINTMENT — IF THE STYLIST HAS THE AVAILABLE TIME, THEY WOULD BE MORE THAN HAPPY TO ACCOMMODATE YOU.

TO REMOVE- WE NEED AT LEAST A 48HR OR MORE NOTICE TO CHANGE OR REMOVE A SERVICE WITHOUT INCURRING A CANCELLATION FEE OF THE REMOVED SERVICE(S). CHANGING OR REMOVING A SERVICE WITH LESS THAN 48HR NOTICE WILL RESULT IN A 50% CANCELLATION FEE OF THAT RESERVED SERVICE AND TIME. HOWEVER YOU MAY SWAP SERVICES IF THEY ARE THE SAME AMOUNT OF TIME. FOR EXAMPLE: YOU HAVE A HAIRCUT BOOKED, RESERVING 1.5 HRS BUT YOU DECIDE YOU DONT WANT A HAIRCUT AND INSTEAD WOULD LIKE A HAIR TREATMENT THAT IS ALSO 1.5HRS, THEN THERE WOULD NOT BE A CANCELLATION FEE FOR THIS SWAP.

*BOOKING AN APPOINTMENT WITH LESS THAN A 48HR WINDOW MEANS YOU ARE FORFEITING THE OPPORTUNITY TO CANCEL/CHANGE AN APPOINTMENT WITHOUT A CANCELLATION/CHANGE FEE.THE CANCELLATION FEE IS 50% OF THE RESERVED SERVICES AND TIME WHEN WE RECEIVE LESS THAN A 48HR NOTICE AND 100% IF CANCELLING THE DAY OF THE APPOINTMENT OR IF YOU DO NOT SHOW UP FOR THE APPOINTMENT. THIS IS ALL EXPLAINED IN THE T&C’S PORTION THAT YOU MUST CLICK THE BOX, STATING THAT YOU’VE READ AND AGREED TO IN ORDER TO COMPLETE YOUR RESERVATION.

*PLEASE READ BELOW FOR SPECIFIC DETAILS ON OUR LATE, CANCELLATION AND NO-SHOW POLICY.

LATE, CANCELLATIONS & NO-SHOW POLICIES

LATE - PLEASE CALL OR TEXT THE SALON PHONE NUMBER AT 801-931-1700 IF YOU ARE RUNNING LATE. IF YOU CALL AND WE DO NOT ANSWER, PLEASE LEAVE A CLEAR VOICEMAIL. IF THE VOICEMAIL BOX IS FULL, THEN YOU’LL NEED TO TEXT THE SALON PHONE OR TRY CALLING AGAIN UNTIL YOU GET A HOLD OF A PERSON. IF YOU ARE MORE THAN 5 MINUTES LATE (YES THAT EVEN MEANS 1 MINUTE OVER THE 5) WE MAY NOT HAVE THE TIME NEEDED TO FULFILL THE SERVICE(S) RESERVED. IF THE STYLIST CAN NO LONGER ACCOMMODATE ALL THE SERVICES RESERVED DUE TO YOUR TARDINESS, THE SERVICE(S) REMOVED IN ORDER TO STILL FIT YOU IN WILL RESULT IN A CANCELLATION FEE OF 50%. IF THERE ARE NOT MULTIPLE SERVICES BOOKED (MORE THAN ONE SERVICE) AND WE ARE UNABLE TO REMOVE/CANCEL A SERVICE IN ORDER TO FIT YOU IN, THEN YOUR APPOINTMENT WILL BE CANCELLED AND PROCESSED AS A SAME DAY CANCELLATION/NO-SHOW WHICH IS A 100% CANCELLATION FEE.

PLEASE NOTE THAT WE WILL ALWAYS TRY TO WORK WITH YOU TO THE BEST OF OUR ABILITIES.

BEST PRACTICES WE RECOMMEND: *PLAN AHEAD AND TRAVEL SAFELY BY CHECKING THE WEATHER AND TRAFFIC REPORTS SO YOU’RE NOT RUSHING OR STRESSING TO GET TO YOUR APPOINTMENT ON TIME. MAX LATE TIME IS 15 MIN AND WILL COUNT AS A NO-SHOW IF YOU ARE 15 MINUTES OR MORE LATE. A NO-SHOW WILL RESULT IN BEING CHARGED 100% FOR THE RESERVED SERVICES AND TIME.

CANCELLATIONS - WE UNDERSTAND THAT SOMETIMES SCHEDULE ADJUSTMENTS ARE NECESSARY AND OUT OF YOUR CONTROL. THAT IS WHY WE SEND OUT A 72 HR APPOINTMENT REMINDER AS A COURTESY, GIVING YOU PLENTY OF TIME TO MAKE THE CHANGES YOU NEED TO ADJUST OR CANCEL YOUR APPOINTMENT.

SENDING A 72 HR COURTESY REMINDER GIVES YOU 24HRS TO CONTACT US FROM THE MOMENT THE 72HR COURTESY TEXT IS SENT TO AVOID ANY CANCELLATION OR RESCHEDULE FEES. THE COURTESY 72 HR REMINDER TEXT(S) WE SEND OUT IS JUST THAT, A REMINDER AND AGAIN, A COURTESY. WE ARE NOT RESPONSIBLE IF YOU DO NOT RECEIVE THE COURTESY REMINDER TEXT(S). REMEMBER- YOU ARE ULTIMATELY & SOLELY RESPONSIBLE FOR REMEMBERING, RESCHEDULING AND CANCELLING YOUR APPOINTMENT(S).

READ BELOW ON HOW TO CANCEL, CHANGE OR RESCHEDULE YOUR APPOINTMENT. WE NO LONGER WAIVE CANCELLATION FEES DUE TO ILLNESS/COVID-19 AS OF 01/01/2021. PLEASE UNDERSTAND THE RISK OF ILLNESS IN THESE CURRENT TIMES AND THE COMMITMENT WHEN SCHEDULING AN APPOINTMENT.

*THE ONLY WAYS TO CANCEL, CHANGE OR RESCHEDULE YOUR APPOINTMENT WITHOUT A CANCELLATION FEE: SIMPLY TEXT THE SALON PHONE NUMBER AT 801-931-1700 OR REPLY TO YOUR COURTESY REMINDER TEXT STATING YOUR NEEDS. YOU CAN ALSO CALL THE SALON BUT A VOICEMAIL THAT IS CLEAR TO UNDERSTAND IS REQUIRED. BY DOING ANY OF THESE OPTIONS, IT WILL TIMESTAMP THE DATE AND TIME YOU’VE REACHED OUT TO US TO REQUEST A CHANGE, RESCHEDULE OR REQUEST A CANCELLATION. EVEN IF WE DON’T GET BACK TO YOU IMMEDIATELY- YOU WILL BE COVERED. THE REQUIRED NOTIFICATION STILL NEEDS TO BE MORE THAN 48 HRS TO AVOID ANY FEES. LESS THAN 48 HRS IS A 50% FEE AND SAME DAY OR NO-SHOW IS A 100% FEE.

BOOKING A NEW APPOINTMENT WHEN ONE ALREADY EXISTS DOES NOT CANCEL A PREVIOUSLY BOOKED APPOINTMENT. YOU STILL NEED TO CONTACT US TO CANCEL THE PREVIOUSLY BOOKED APPOINTMENT OR YOU WILL BE CHARGED AS A NO-SHOW FOR THE RESERVED TIME & SERVICES THAT YOU MISSED OR FAILED TO CANCEL. ***AGAIN, THESE ARE THE ONLY WAYS TO CANCEL, RESCHEDULE OR CHANGE YOUR APPOINTMENT*** AGAIN, ANY CANCELLATIONS OR CHANGES MADE LESS THAN 48HRS OF THE APPOINTMENT TIME & DATE WILL RESULT IN A CHARGE EQUAL TO 50% OF THE RESERVED SERVICES AND TIME. ANY CANCELLATIONS MADE THE DAY OF THE APPOINTMENT WILL BE CHARGED 100% AS A NO-SHOW. REMOVAL OF SERVICES MADE THE DAY OF THE APPOINTMENT WILL BE CHARGED 50% UNLESS THE TIME/SERVICE RESERVED CAN BE SWAPPED/EXCHANGED FOR ANOTHER SERVICE WITH THE SAME VALUE OR AMOUNT OF TIME RESERVED.

NO-SHOW - IF YOU ARE MORE THAN 5 MINUTES LATE WITHOUT TWO WAY COMMUNICATION TO THE SALON OR STYLIST ( 2-WAY COMMUNICATION STARTING WITH YOU AND ENDING IN RECEIVING A RESPONSE FROM THE SALON OR YOUR STYLIST THAT YOU ARE STILL ABLE TO BE SEEN), YOU WILL BE MARKED AS A NO-SHOW AND IT WILL RESULT IN A CHARGE EQUAL TO 100% OF THE RESERVED SERVICES.

***IF YOUR CARD DECLINES AND YOU HAVE A BALANCE FROM A PREVIOUS CANCELLATION OR NO-SHOW, THAT BALANCE MUST BE CLEARED AND AN UPDATED CARD MUST BE PLACED ON FILE BEFORE WE ARE ABLE TO MOVE FORWARD AND RESERVE ANY FUTURE APPOINTMENTS. THREE OR MORE CANCELLATIONS WITH LESS THAN A 48 HR NOTICE WILL RESULT IN REQUIRING A DEPOSIT, FOR THE SERVICE TO BE PAID FOR IN FULL IN ADVANCE OR WE WILL INVITE YOU TO BE A WALK-IN CLIENT ONLY..***

***PLEASE MAKE SURE WE HAVE THE CORRECT MOBILE NUMBER & INFORMATION UNDER YOUR PROFILE. IT IS YOUR RESPONSIBILITY TO MAKE SURE ALL OF YOUR INFORMATION IS CURRENT AND UP-TO-DATE.***

CHILD SAFETY

WE LOVE CHILDREN BUT WE CANNOT ENSURE THEIR SAFETY IN THE SALON. FOR LIABILITY & SAFETY REASONS, NO CHILDREN UNDER 12 MAY ACCOMPANY YOU DURING YOUR APPOINTMENT UNLESS THEY HAVE AN APPOINTMENT THEMSELVES. WE WANT YOU TO FULLY ENJOY YOUR EXPERIENCE AND ALSO DON’T WANT TO COMPROMISE THE EXPERIENCE & RELAXATION OF OUR OTHER GUESTS.

*PLEASE BE ADVISED THAT MUSIC WITH EXPLICIT LYRICS MAY ALSO POP ON DURING YOURS OR YOUR CHILDS SERVICE.

WE ACCEPT DEBIT & CREDIT CARDS WITH VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS, TAP TO PAY/MOBILE WALLET AND AFTERPAY. THERE IS A 3.5% PROCESSING FEE ON ALL TRANSACTIONS. WE DO NOT CHARGE SALES TAX ON SERVICES, ONLY RETAIL. *AFTERPAY IS A 6% PROCESSING FEE.

ALL SALES ON SERVICES, PRODUCTS AND GIFT CARDS ARE FINAL. OUR POLICY IS SIMPLE: WE(THE SALON) AND OUR STYLISTS CAN'T GET BACK THE TIME, ENERGY AND PRODUCTS USED DURING A SERVICE APPOINTMENT. WE APPRECIATE YOUR BUSINESS AND GUARANTEE OUR SERVICES. WE OFFER AN ADJUSTMENT/FIX/TOUCH UP IF WE ARE NOTIFIED WITHIN A WEEK OF THE SERVICE DATE. WE APPRECIATE TRANSPARANCY AND THE OPPORTUNITY TO MAKE ANY ADJUSTMENTS WITHIN REASON.

THANK YOU! WE APPRECIATE YOUR UNDERSTANDING, LOYALTY AND COMMITMENT TO HOF.